Privacy Policy

Last updated: January 2026

Introduction

This privacy policy explains how The Divorce Playbook ("we", "us", "our") collects, uses, and protects personal information when you visit our website thedivorceplaybook.co.uk or purchase our products.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you make a purchase

When you purchase The Divorce Playbook, we collect:

Name
Email address
Payment information (processed securely by Stripe — we do not store card details)

When you use the Online Organiser

If you purchase the Guide + Online Organiser package, we store the information you choose to enter, which may include:

Notes and text entries
Uploaded documents and files
Voice recordings and audio notes
Journal entries and photos
Financial information you enter
Contact details and key dates
Checklist progress and preferences

Important: This information is stored securely and is only accessible by you. We do not access, read, or analyse the content you store unless required by law or to provide technical support at your request.

When you visit our website

We may collect:

IP address
Browser type and version
Pages visited and time spent
Referring website

How We Use Your Information

We use your information to:

Process your purchase and deliver the product
Send purchase confirmations, download links, and login credentials
Provide and maintain your Online Organiser account (if applicable)
Store and secure your uploaded content in the Online Organiser
Respond to enquiries or support requests
Improve our website and products
Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not access or read the content you store in the Online Organiser.

Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: Processing necessary to fulfil your purchase
Legitimate interests: Improving our website and services
Legal obligation: Maintaining records for tax and accounting purposes

Payment Processing

Payments are processed securely by Stripe. We do not have access to your full card details. Stripe's privacy policy can be found at stripe.com/privacy.

Data Retention

We retain your personal information for as long as necessary to:

Provide you with access to your purchase
Maintain your Online Organiser account and stored content for the duration of your subscription
Comply with legal and accounting requirements (typically 6 years for transaction records)
Resolve disputes and enforce our agreements

Online Organiser data: Your stored content (documents, notes, etc.) is retained while your account is active. If your subscription expires and is not renewed, your data will be retained for 90 days before deletion. You may export your data at any time while your account is active.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to processing of your data
Request data portability
Withdraw consent (where processing is based on consent)

To exercise any of these rights, please contact us.

Cookies

Our website uses essential cookies required for the website to function. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser.

Third-Party Services

We use the following third-party services:

Stripe: Payment processing
Web hosting provider: Website hosting and delivery

These services may have access to personal data only to perform their specific tasks and are obligated to protect your information.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes:

Encrypted connections (HTTPS/SSL) for all data transmission
Secure password hashing for account credentials
Encrypted storage for sensitive uploaded content
Regular security updates and monitoring
Two-factor authentication option for account access

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us.

Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.